RACHID BOUSSETTA
Supervisor
Profile summary
Proactive and detail-oriented administrative and marketing professional with over 10 years of experience in customer service, call centers, sales, marketing, and administrative support. Skilled in client relationship management, problem-solving, team coordination, and ensuring smooth operational workflows. Multilingual with strong communication skills in Arabic, English, and French.
Key skills
Professional experience
Oversee daily operations and ensure adherence to company policies and procedures. Supervise and support staff to achieve performance targets. Monitor workflows, resolve operational issues, and ensure service excellence.
Promoted products and services to potential customers, growing the customer base. Managed sales negotiations through to completion, ensuring customer satisfaction. Built and maintained strong, longterm client relationships with aftersales support. Prepared and presented periodic performance reports to senior management.
Ensured safety, security, and proper maintenance of student housing. Provided student support and resolved housingrelated issues. Organized communitybuilding activities and events. Enforced housing regulations to maintain a safe and supportive environment.
Promoted authority services, increasing customer engagement. Managed sales processes and delivered highquality customer service. Developed customer loyalty programs and provided aftersales support. Generated reports for management on sales and performance.
Provided highquality customer support, resolving client inquiries and complaints efficiently. Assisted in building and maintaining positive client relationships. Ensured smooth communication between departments to enhance service delivery.
Ensured compliance with Carrefour's pricing and promotional policies. Monitored product quality and safety standards. Managed stock availability in line with demand. Handled customer complaints and provided resolutions.
Managed customer relationships by responding to requests and resolving issues. Provided professional customer service in a fastpaced call center environment.